Buyers can get what?
All shoppers on PetShop receives the following guarantees:
Full Refund if you don’t receive your order
Full or Partial Refund if the item is not as described
On-Time DeliveryFull refund if product isn’t received in guaranteed delivery time
Conditions for Returns & Refund GuaranteeReturns and refunds are guarantees provided by the Pet Shop for all products sold on shop.howdogcare.com.
Conditions for Submitting Refund Requests.
You can submit a refund request up to 15 days after the completion of your order. You can do this by contacting the store. Please note that you may only submit one request per order.
Return Shipping Fee.
If you agreed with the shop to return your item, please also check the shop shipping terms. If the shop pays the return shipping fee, please make sure you first agree on the shipping method.
How does buyer protection work?
1. Contact store.
If your order has not arrived yet, or is not described - contact the store.
We are happy to resolve any issues quickly.
2. Submit a request for Refund.
You can submit a refund request by contacting us.
Here, you can officially discuss solutions with the store.
3. The store will check the demand and refund..
After the store checks your requirements, we will respond to your results and initiate a refund in the shortest time.
The dispute between buyer and store will be resolved quickly.
Tip: The best way to protect your purchase is to carefully check the store's feedback from the buyer and describe the product before placing an order.