Buyers can get what?


All shoppers on PetShop receives the following guarantees:

Buyer ProtectionFull Refund if you don’t receive your order


When your order is not delivered?
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
Buyer Protection

Full or Partial Refund if the item is not as described


The items I received were not as described by the seller. What can I do?
If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Buyer Protection

On-Time Delivery

Full refund if product isn’t received in guaranteed delivery time
How can I protect myself from late deliveries?
What can I do if my order doesn't arrive within the shop guaranteed delivery time?
Always check the shop On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame.
→ You can submit a refund request up to 15 days after the completion of your order. You can do this by contacting the store. Please note that you may only submit one request per order.
Buyer Protection

Conditions for Returns & Refund Guarantee

Returns and refunds are guarantees provided by the Pet Shop for all products sold on shop.howdogcare.com.

Conditions for Submitting Refund RequestsConditions for Submitting Refund Requests.

You can submit a refund request up to 15 days after the completion of your order. You can do this by contacting the store. Please note that you may only submit one request per order.

Return Shipping FeeReturn Shipping Fee.

If you agreed with the shop to return your item, please also check the shop shipping terms. If the shop pays the return shipping fee, please make sure you first agree on the shipping method.

How does buyer protection work?


1. Contact store.

If your order has not arrived yet, or is not described - contact the store.

We are happy to resolve any issues quickly.

2. Submit a request for Refund.

You can submit a refund request by contacting us.

Here, you can officially discuss solutions with the store.

3. The store will check the demand and refund..

After the store checks your requirements, we will respond to your results and initiate a refund in the shortest time.

The dispute between buyer and store will be resolved quickly.

Tip: The best way to protect your purchase is to carefully check the store's feedback from the buyer and describe the product before placing an order.